E-commerce Terms and Conditions – general

Phillip Hassall Produce Pty trading as Tiger Gloves provides the service of on-line ordering to you on the following terms and conditions. By placing an order, you agree to be bound by those terms and conditions and all of Tiger Gloves policies that appear on this site.

These terms and conditions together with Tiger Gloves policies and your order constitute the entire agreement between Tiger Gloves and you in respect of your on-line purchase of products from Tiger Gloves.

Please read these terms and conditions and policies carefully before placing an order with Tiger Gloves. An agreement will exist between you and Tiger Gloves once Tiger Gloves accepts your order for products or Tiger Gloves receives your order and does not reject it within fourteen days. Each order placed by you is a separate agreement.

Tiger Gloves reserves the right to change these terms and conditions at any time. Please check these terms and conditions at regular intervals for any changes. Your continued use of this site following any change to these terms will be deemed acceptance of those changes.

All prices quoted on this website are in Australian dollars and are inclusive of GST. However, some therapeutic goods such as condoms and personal lubricants are GST free.

Each provision of these terms and conditions are severable. Severance will not affect any other provisions.

The laws of Victoria govern these terms and conditions.

Purchase orders and delivery of goods

You will place an order on this site by selecting Tiger Gloves’s products and pressing the “Submit Order” button. Orders will be deemed to have been received by Tiger Gloves at the time of successful transmission of your order.

You are responsible for any costs associated with accessing this site and placing orders for Tiger Gloves’s products including any Internet provider fees.

We will only sell product to you that is to be delivered within Australia.

All products will be delivered to you at the address stated on your order via regular Australia Post and, as such, will not be able to be tracked. Registered post and Express post services are available at extra cost as specified on the order page.

There is a single postage and handling fee regardless of the size of order. This price is specified on the order page.

It is our aim to mail all products the morning following payment of the order, if all products are in stock. You may opt to provide us with your e-mail address on the order page in order to receive an e-mail confirmation of your order, or notification of any delivery delays or out-of-stock product.

Tiger Gloves reserves the right, irrespective of whether or not your order has been accepted, to withhold supply to you where:

• Tiger Gloves has insufficient stock to fulfil your order; or
• the products ordered have been discontinued.

Risk and title in the products

Property and risk in the products passes to you upon payment for the products. Tiger Gloves does not accept any liability for damage to products in transit.

Price of products and payment

The price of the products as shown on the product list is the price which is applicable at the time you view it.

Items in your order are charged at the price applicable at the time you submitted your order and as shown on the order confirmation, except where an item is out of stock, in which case you will not be charged for that item.

Upon delivery of the products, Tiger Gloves will provide you with a GST tax invoice specifying the total price for the products including credits.

Method of payment

Tiger Gloves only accepts payment via credit card through Tiger Gloves’s pay system. You must provide your credit card details upon submission of your order on our secure site. We will process your order payment using your credit card (Bankcard, MasterCard and Visa.) details for the value printed on the tax invoice we provide with your delivery. The payment will be processed prior to dispatch of the order. If your credit card is declined by your financial institution we will not be able to process your order.

Tiger Gloves returns policy

Returns are only permitted in the following 2 cases:

• Incorrect product delivered

If you have received incorrect product and you do not wish to keep it, you must return the product to Tiger Gloves within 7 days, together with the original invoice and a written reason for the return, and we will exchange it for the correct product. Any products which you return for credit will only be accepted if they are in the original packaging, in pristine order and condition and have not been opened or tampered with in any way.

Please mail to:

Tiger Gloves Websales returns
40 Prime Street Thomastown, VIC 3074

• Damaged or faulty products

If you receive products that are damaged or faulty (other than product damaged in transit), you must return the products to Tiger Gloves within 7 days, together with the original invoice and a written reason for the return, and we will provide you with replacement products.

Tiger Gloves Websales returns

40 Prime Street Thomastown, VIC 3074

Packaging and labelling of products

Tiger Gloves aims to include in the product list up-to-date pictures of the products. Tiger Gloves does not warrant the accuracy of the information contained in the product list and recommends that you read the labels on products carefully before using the products.

Liability

Except as provided for by law, Tiger Gloves makes no representations or warranties, express or implied, regarding any matter, including merchantability or fitness for a particular use or purpose, and all implied warranties arising from a course of dealing, usage or trade practice, or other representation of the performance or nature, in relation to the products supplied by Tiger Gloves.

To the extent permitted by law, Tiger Gloves limits its liability under any condition or warranty which cannot legally be excluded to (at Tiger Gloves’s election):

• the replacement of the products or the supply of equivalent goods; or
• the repayment of any part of the purchase price of the products which has been paid by you, by refund to your credit card.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@tigergloves.com.au and send your item to: 40 Prime Street, Thomastown VIC 3074 Australia.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@tigerproducts.com.au for questions related to refunds and returns.

Application of this statement

Tiger Gloves (“Tiger Gloves”, “we”, “our, “us”) is committed to protecting your privacy when you interact with us or use our products and services.

This statement is our privacy policy which sets out how we manage your personal information and other information as required by the Australian Privacy Principles described in the Privacy Act 1988 (Cth).

The purpose of this policy is to explain:

• The application of this policy
• The kinds of information we may collect about you, how we collect it and how we use it
• How we may disclose information we hold about you
• How you can access the information we hold about you
• How you can update your information
• The security of your personal information
• Online (website) security
• Changes to this privacy policy
• How to contact us

Your acknowledgement of our privacy statement

By using this website, or when you otherwise interact with us and use our services, you acknowledge that you’ve read and understood this privacy statement. This statement does not create any further rights for you or obligations on us beyond those set out in the Privacy Act. If there is any inconsistency between this statement and the Privacy Act, this statement shall be read to be consistent with and give effect to the Act.

Our website contains links to non-Tiger Gloves websites. Tiger Gloves is not responsible for the privacy policies of third party websites and recommends you review the privacy policies of each site you visit.

The kind of information we collect and hold

‘Personal information’ is information we hold about you from which your identity is either clear or can be reasonably determined.

Generally, we will collect personal information directly from you and only to the extent necessary to provide the product or service you requested or for our business-related functions and activities including internal administrative operations.

Depending on the circumstances, we may collect and hold a range of different types of information about you. This could include your name and contact details including address, email address, phone number or mobile telephone number. It may also include certain demographic data such as your date of birth and business information such as your occupation and how you use our products and services. Sometimes we may also collect some financial information such as credit card or bank account numbers when processing payments.

You might need to provide personal information about other individuals (e.g. about your authorised representatives). If so, we expect you to inform those individuals that you are providing their personal information to us and to advise them of this statement.

How we collect your information

We may collect personal information directly from you (either in hard copy or electronically) when you:

• fill in an application form or agreement for one of our products or services;
• enter a competition,
• fill in a request form for a newsletter subscription or electronic mailing list;
• purchase a product or require a service from us;
• request a sample from us;
• deal with us over the telephone;
• email us;
• create an account with us; or you
• ask us to contact you after visiting our website or attending a trade show or other event.

We may also collect your personal information from third parties in a number of ways, including:

• From our related entities, business partners, credit reporting bodies, your authorised representatives;
• From social media websites and mobile platforms;
• From third party list providers;
• From publicly available sources of information;
• From records of how you use our products and services;
• From the third parties we list in the section of this statement with the heading ‘when we disclose your information’.

We will only collect your information by lawful and fair means and not in an unreasonably intrusive way.

If you choose not to provide certain information about yourself, you should be aware that we may not be able to provide you with the services you need or the quality of service we would otherwise ensure you receive.

We may also collect information from you passively online. Please refer to the heading ‘Online security and privacy’.

Online security and privacy

In order to properly maintain this website, Tiger Gloves (like all major sites on the Internet) passively tracks navigational information, for example through use of session cookies. This information tells us about the number and frequency of visitors to our website but it does not tell us the identity of those visitors. Therefore, we do not use these technologies to collect or store personal information.

This information helps us improve our service by understanding what our customers use and don’t use. It also helps us identify if there are problems with our service that require fixing.

Generally, we do not require you to provide personally identifiable information to visit and use our website. However, in order to participate in some activities such as online promotions or to access specific sections of our websites, you will need to provide us with particular information. We may ask during those processes for additional information not required to

complete your request. Optional information will be noted at the specific area. If you decide not to provide us with the required information, we may be unable to process your request or provide the full range of services available through this website. For example, if you decide not to provide us with your contact information when registering for an online promotion, we will be unable to notify you of subsequent promotional information.

How we use your information

We use the personal information you provide only for purposes consistent with the reason you provided it, or for a directly related purpose. We may also use your personal information where required or permitted by law. We may also use your personal information where you have provided us with your express or implied consent.

We may use your information for a range of difference purposes, including:

• the information you provide to respond to your request (enter you in or notify you about a promotional campaign, for example);
• to notify you of new features, products or services;
• to customise your experience on this website, to improve our products and services;
• to send you surveys or questionnaires, and for other specific business purposes; and
• to monitor network use, quality and performance, and to operate, maintain, develop, test and upgrade our systems and infrastructure.

In order to provide you with this website, and with our products and services, we may share your information with our agents or partners. For example, when hosting promotions we often work with promotion companies with whom we share your information. These companies collect your information on our behalf, share the information with us, and also retain that information for their own purposes. In addition to sharing your information with our partners and agents, we may also share your information with certain select vendors whose products or services we believe you may find of interest. We may also provide aggregated information about our users to third parties. If you do not want us to share your personally identifiable information with unrelated third parties, you may notify us at info@Tigergloves.com.au

We use the information we track during your visit to our websites (such as IP addresses and browser type) to administer the websites, to provide you with the product or service you requested, as well as creating better information, products and services by analysing trends. For example, we use this information to determine which areas of this website are more popular, to determine fluctuation of visitor numbers from week to week, to diagnose problems with our server, and to improve your web experience by determining the fastest route for your computer to use in connecting to this website.

When we disclose your information

We may disclose your information to third parties who provide services to us, including organisations, agencies and contractors that assist us with the purposes for which we use your information. These services include:

• Marketing activities and promotions;
• Warehousing and logistics services;
• Mailing operations;
• Information technology and network services; and
• Market research.
• We may also disclose your information to:
• Your authorised representatives or advisers, or when you ask us to do so;
• Our related entities and business partners;
• To law enforcement and national security agencies and other government and regulatory authorities as required or authorised by law;
• To third parties who assist us to manage or develop our business and corporate strategies and functions including our corporate risk or funding functions; and
• For the purposes of facilitating or implementing a transfer/sale of all or part of our assets or business.

In some cases, we may disclose your information to organisations based outside Australia. For example, we may disclose your information to our service providers in the United States, Belgium, Thailand, Sri Lanka, Hong Kong, India, Malaysia, China and Singapore. We will only do so in compliance with all applicable Australian data protection and privacy laws. Tiger Gloves will take reasonable steps to protect personal information no matter what country it is stored in or transferred to and has procedures in place and agreements with service providers to help ensure this.

Direct marketing

We may use the personal information we collect from you to identify particular Tiger Gloves products, services and promotions which we believe may be of interest to you. We may contact you to let you know about these products, services or promotions and how they may benefit you. We will generally only do this with your prior consent (where practical) and we will always give you a choice to opt out of receiving such information in future.

Direct marketing from Tiger Gloves will generally take the form of electronic marketing via email. You will be receiving our marketing emails from our marketing department at edm@tigermarketing.com.au. Where we use your personal information to send you marketing information by e-mail or other electronic means, we may do so with your express or implied consent. You may give us your express consent by, for example, ticking a box on an electronic or paper form where we seek your permission to send you electronic or other marketing information. Consent may also be implied from our existing business relationship or where you have a reasonable expectation of receiving an electronic marketing communication. By not ticking a clearly displayed ‘opt out’ box, we will assume we have your implied consent to receive similar marketing communications in the future.

Where we use your personal information to send you marketing information via the post we may do so with your implied consent or, if this is impracticable, we will ensure that you are provided with an opportunity to opt out of receiving future such communications. By not ticking a clearly displayed “opt out” box, we will assume we have your implied consent to receive similar marketing communications in the future.

We will always ensure that our-opt out notices are clear, noticeable and easy to take up.

Every directly addressed marketing communication made or sent by us will include a means by which you can unsubscribe or opt out of receiving further marketing information.

How we hold your information

We may store your information in hard copy or electronic format.

In hard copy we may store your information in our offices or storage facilities that we own and operate ourselves, or that are owned and operated by our service providers. We take all reasonable steps to maintain the security of your information and to protect it from unauthorised disclosures.

In electronic format we hold your information in databases with limited and password protected access.

How to access or correct your personal information

Please contact us using the contact details below if:

• you wish to access any of your personal information that we hold;
• you wish to correct or delete any errors in the information we hold;
• you wish to opt out of receiving our newsletter or marketing and/or promotional material from us. Alternatively, you can click ‘unsubscribe’ from an email communication or reply to any email communication with ‘unsubscribe’ in the subject line;
• you do not wish for us to share your personal information with unaffiliated or non- agent third parties.

To protect your privacy, we will only respond to e-mail messages sent from the e-mail account you originally provided to us. Should you elect to have your information deleted, we will also remove your information from our active databases.

If you do not wish for us to collect cookies, you may set your browser to refuse cookies, or to alert you when cookies are being sent. If you do so, please note that some parts of this website may not be accessible or function properly.

You should review this privacy notice carefully, because if you do not agree with our practices, your ultimate choice is not to interact with us or use this website. Remember, by using any part of this website, you accept and agree to our privacy practices. If we update this privacy notice, your continued use of this website (following the posting of the revised notice) means that you accept and agree to the terms of the revised privacy notice.

How Tiger Gloves protects your information / information security

Tiger Gloves will take all reasonable and practicable steps to ensure that your personal information is properly protected from misuse or loss, unauthorised access, modification or disclosure.

We employ appropriate technical, administrative and physical procedures to protect personal information from unauthorised disclosure, loss, misuse or alteration. In addition to technical measures such as firewalls, we have also implemented procedural protection measures such as restricting physical access to your information in our offices, securing that information behind locked cupboards and training and disciplining employees who fail to follow our company’s privacy policies.

We limit access to personal information to individuals with a business need consistent with the reason the information was provided. We keep personal information only for as long as it is required for business purposes or by the law. Once personal information held is no longer required for the purpose for which it was collected it will be de-identified or destroyed securely.

Although we take steps to maintain the security of your information, Tiger Gloves cannot ensure or warrant the security of any information transmitted to it or from its online products or services, and users do so at their own risk. Once Tiger Gloves receives any of your personal information, Tiger Gloves will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification or disclosure. You should be aware of the many information security risks that exist today and take appropriate care to help safeguard your information.

Reporting a complaint

If you think that we have not complied with our privacy obligations you may report a complaint to the contact details below.

In the event that you report a privacy breach to us, we will:

• Acknowledge your complaint in writing as soon as practicable or within 7 days;
• Promptly identify and secure the breach to prevent any further breaches;
• Notify appropriate authorities where criminal activity is suspected;
• Assess the nature and severity of the breach including the type of personal information involved and the risk of harm to affected individuals;
• Notify the affected individuals directly if appropriate and where possible;
• Endeavour to investigate and resolve your complaint within 30 days of receiving it. If we need more time, we will notify you.
• Notify the Privacy Commissioner (at the OAIC) if the breach is significant.

If you are not satisfied with the outcome of your complaint you can refer your complaint to the Australian Information Commissioner (www.oaic.gov.au).

How you can contact Tiger Gloves

Any questions or issues can always be addressed to Tiger Gloves at:
Tiger Gloves
40 Prime Street Thomastown, VIC 3074
1300357957
info@tigergloves.com.au